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We wanted continuous integration and delivery to help us meet business expectations.” BUILDING AN AGILE, INTEGRATED CLOUD ENVIRONMENTĪfter deciding that container technology would best support its agile, cloud-based workflows and evaluating many solutions, UPS created its new application environment with enterprise open source technology from a trusted vendor, Red Hat. “We could have used familiar technology, but we decided that doing so wouldn’t enable us for the future. “We’re focusing on uniting our development and operations teams through cloud enablement,” said Morgan. The company also sought to adopt a more agile, collaborative DevOps approach - and technology that would support both CIPE and DevOps. To optimize package operations and delivery, UPS decided to build a new application platform, Center Inside Planning and Execution System (CIPE). “We needed to move from our old technologies to the cloud, to make better decisions using real-time, big data analytics,” said Rich West, senior application development manager at UPS. UPS began evaluating new ways to continue improving its time to market and service quality. Data helps us optimize our operations to increase customer satisfaction and profitability.” “Now, we can see how packages flow through our network to help center supervisors predict volume and staffing needs, based on weather or other factors. We would collect information, then do analysis,” said Stacie Morgan, senior application development manager at UPS.
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The Smart Logistics Network digitally bridges data and operations as the foundation of its corporate strategy. UPS has a long history of using data and innovation to improve its services - for example, offering tracking and delivery management through its mobile application. It delivers more than 20 million packages per day, via ground and air, to 9 million customers across 220 countries and territories. United Parcel Service (UPS) is a global leader in logistics and a leading provider of global supply management solutions. SPEEDING PACKAGE DELIVERY WITH DATA INSIGHT